Friday, September 30, 2016

Some key "employee experience" take-aways from eX Indy (part 1)

eX Summit successfully launched its first event - eX Indy - last week at Launch Fishers in the Indianapolis area. We had a packed house, great speakers and panelists who provided the audience with a lot of actionable best practices (85% agreed on that).

Engagement measurement

As we already wrote about it, only 30% of the US employees feel engaged and inspired at work. It is a serious issue organizations must address, considering that increased engagement means (from Emplify's presentation):
  • 22% higher utilization and productivity
  • 50% lower turnover rate
  • 3 times more profitable in operating margin.
Surveying employees about their relationship with and commitment to the company's mission, values and brand message is an effective way to measure their engagement. The most compelling component of engagement is the psychological conditions of the workplace: meaningfulness, safe, capacity. When an organization addresses them positively, the engagement increases. Mobile applications, such as Emplify's app, are a great way not only to measure your employees' engagement, but also to communicate and exchange in a more personalized way, versus the traditional and generic emails sent from HR.

The power of workplace design

Business Furniture, from a Steelcase report, highlighted that in order to design a workplace that is resilient and encourages engagement, organizations must create an ecosystem of interconnected zones and settings that are destinations where people have choice and control over where and how they work. This ecosystem should offer a palette of posture, presence and privacy. When organizations do this, they help people by offering spaces that support their physical, cognitive and emotional wellbeing.

When considering (re)designing the workplace, companies should:
  • conduct a thorough research on workplace design strategy and best practices
  • engage employees throughout the process to increase the rate of adoption 
  • provide spaces for BOTH collaboration and concentration.
"Companies lose by viewing office space as something to manage or minimize. The workspace is, in fact, a crucial driver of productivity and morale." (Read: Change Your Space, Change Your Culture: How Engaging Workspaces Lead to Transformation and Growth)

How design drives the employee experience

Studio Science highlighted how organizations can use design methodologies and processes to foster employee collaboration and engagement.

Using design sprints - the same way tech companies use "dev" sprints - Nathan's team creates the space and the framework to tackle complex problems by involving multiple teams with different skills and mindsets. 
"Employees must participate in meaningful work and know that they’re impacting the world around them... A design-led culture creates positive experience by engaging employees in the meaningful creation of solutions and value, and encourages strong relationships with co-workers. It ultimately connects individuals to purpose.", concluded Nathan.

Stay tuned for "eX Indy part 2" next week.

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